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FAQs and Troubleshooting

Why is my dashboard not loading or showing incomplete data?

This issue can occur due to several reasons:

  • Data Refresh Delay: The dashboard may not yet reflect the latest data if the refresh cycle is still in progress.
    Refer to Section 10: Data Sources and Refresh Schedules for details on timing.

  • Access Permissions: Ensure that you have the appropriate access role assigned. Missing or incorrect permissions can prevent data from loading.
    See Section 7: Access and Permissions for guidance.

  • Template Manipulation in Excel Files: If the uploaded Excel file does not conform to the required data sheet template, the dashboard may fail to load data correctly. Common issues include:

  • Sheet names have been changed from the original template.
  • The "Class" field is left empty.
  • Empty rows are inserted at the beginning or after the fifth row.
  • Required columns have been deleted or renamed.

How often is the data updated?

  • Refer to Section 10: Data Sources and Refresh Schedules for detailed timing and source systems.

I can’t see a specific asset/space. What should I do?

  • This could be due to a delay in data refresh or a connectivity issue.
    Check the data refresh schedule in Section 10.

  • Ensure you have the correct access permissions.
    See Section 7.

How do I export visuals or reports from the dashboard?

  • Use the export options available in the top-right corner of each visual.
  • You can export to Excel, PDF, or PowerPoint depending on the dashboard tool.

Who do I contact if I find incorrect data?

  • Refer to Section 6: Roles and Responsibilities to identify the relevant data owner or steward.

Why are some KPIs showing as “N/A” or blank?

  • This typically indicates that the value is zero.
  • For example, if the Pass% field appears blank or as “N/A,” it means that the calculated value is 0% due to no passing records or no data available for that metric.

How do I request access to a restricted dashboard or report?

  • Submit an access request form.
  • Ensure your manager approves the request before submission.

What should I do if the dashboard is very slow or unresponsive?

  • Try clearing your browser cache or switching to a different browser.
  • If the issue persists, report it using the Dashboard Feedback Form in Section 13.